Terms & Conditions

Welcome to Riva by Ruchika. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. General

This website is owned and operated by Riva by Ruchika. Throughout the site, the terms “we”, “us”, and “our” refer to Riva by Ruchika.
By visiting our website or purchasing something from us, you agree to be bound by these Terms & Conditions, including additional terms and policies referenced herein.

2. Products

We strive to display our products as accurately as possible. However, colors may vary slightly due to lighting, photography, or screen settings.
All items are hand-checked for quality before dispatch, but slight variations in embroidery, print, or fabric texture are part of the handcrafted process.

3. Pricing & Payment

All prices listed are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
We reserve the right to update prices or offers without prior notice.
Payments can be made securely through our available payment gateways — debit/credit cards, UPI, or net banking.

4. Shipping & Delivery

Orders are usually shipped within 4–5 business days after order confirmation.
Delivery timelines may vary depending on location, courier partner, and external factors like holidays or strikes.

5. Returns & Exchanges

We accept returns or exchanges within 3 days of delivery.
The product must be unused, unwashed, and returned in its original packaging with all tags intact.
Refunds will be initiated once we receive and inspect the returned item.

6. Cancellations

Orders once placed cannot be cancelled after 24 hours of confirmation.
In exceptional cases, you may contact us directly for assistance before shipment.

7. Intellectual Property

All designs, photographs, content, and logos displayed on this website are the intellectual property of Riva by Ruchika and are protected by copyright laws.
Any unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

Riva by Ruchika will not be liable for any indirect, incidental, or consequential damages resulting from product use or inability to use the product.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of Jaipur courts only